How it works

From order to arrival

Three steps, and what actually happens in each one.

1. You order

You pay at checkout and get an order confirmation by email straight away. If it has not arrived within a few minutes, check the spam folder before you worry — that is where it usually is. The confirmation lists what you bought, what you paid, and the address we will ship to. If the address is wrong, reply to that email immediately; once a parcel is handed to the carrier we cannot redirect it.

2. We prepare it

We are in Shenzhen, a short drive from where these tools are made, and we buy against your order rather than sitting on a warehouse full of stock. That is a deliberate choice: it keeps the range narrow, the prices honest and the tools current.

Every unit is taken out of its factory carton, checked against the specification published on its page — bit count, case dimensions, what is actually in the box — and repacked for transit. If a unit does not match its page, it does not go in the parcel.

Processing takes 3 business days from payment clearing.

3. It reaches you

Your parcel is dispatched from Shenzhen. The carrier service, its transit range and its tracking terms are published on the Shipping and delivery page — we publish the slow end of the carrier's range rather than the fast one, because an estimate you beat is a good day and an estimate you miss is a complaint. Where the service carries tracking, you get the number by email the moment the parcel leaves us, not when the label is printed.

Import duty and tax. Cross-border orders may attract duty and VAT in your own country. Where checkout collects it, the amount shown is everything you pay. Where checkout does not, the carrier will collect before delivery. We declare the true value and description on every customs form and we will not mark a shipment as a gift.

If something goes wrong

Email javohirmirzowst@gmail.com with your order number. We answer within one business day, Monday to Friday, Shenzhen time. We do not run a 24/7 desk and we are not going to pretend otherwise.

• Arrived damaged: photograph it before unpacking further, tell us within 7 days, and we replace or refund.
• Tracking has stopped moving: if there is no movement for 10 business days, tell us and we open a carrier investigation.
• Changed your mind: 30 days, see Returns and warranty.