Support
Contact
Contact TENON
One inbox, answered by the people who choose and check the products. No ticket queue, no outsourced desk.
javohirmirzowst@gmail.com
We reply within one business day, Monday to Friday, Shenzhen time (UTC+8). If you are writing about an order, put the order number in the subject line and we can usually answer in one message instead of three.
What to include
- Order question: your order number and the email you ordered with.
- Something arrived damaged: photographs of the outer packaging and of the item, before you unpack further. Tell us within 7 days of delivery.
- Return or exchange: your order number and which item. We reply with a return authorisation and the return address. Please do not send anything back before you have that — we cannot process it.
- Specification question: ask. Every figure on our product pages comes from the manufacturer's documentation, and we will tell you exactly which document it came from. Where we do not have a figure, we will say so rather than guess.
Company
深圳市维鉴新序商贸有限责任公司
Trading internationally as ZENTO TRADING CO., LTD.
Registered in Shenzhen, People's Republic of China
Unified social credit code: 91440300MAKN499Q0U
Registered address: Room 6052, 6F, Building 2, Yongxin Times Plaza, 4078 Dongbin Road, Nanshan Subdistrict, Nanshan District, Shenzhen, Guangdong, China