Refund & Returns Policy

Returns

You may return most items within 30 days of delivery. The item must be unused, in the condition you received it, and in its original packaging with all accessories.

To start a return, email us at javohirmirzowst@gmail.com with your order number. We will reply with a return authorisation and the return address. Items sent back without a return authorisation cannot be processed.

Return shipping

Change of mind: you pay return shipping, and we recommend a tracked service. Faulty, damaged or incorrect item: we pay return shipping and either replace the item or refund it in full, at your choice. Original outbound shipping is refunded only where the item was faulty, damaged or sent in error.

Refunds

Once your return arrives and is inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may take additional time to post the funds. Import duties and taxes you paid on the original order are not refundable by us; depending on your country you may be able to reclaim them from your customs authority.

European Union and United Kingdom right of withdrawal

If you are a consumer resident in the EU or the UK, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason. Tell us in writing at javohirmirzowst@gmail.com before the 14 days expire, then return the goods within 14 days of telling us. We will refund all payments received from you, including standard outbound delivery, within 14 days of receiving the goods back or of proof that you have sent them, whichever is earlier. You bear the direct cost of returning the goods. This statutory right sits alongside, and does not replace, the 30-day policy above.

Items we cannot accept

Items returned more than 30 days after delivery, except where a statutory right or warranty applies; items showing use, modification or damage that did not occur in transit; custom, engraved or made-to-order items unless faulty; gift cards.

Damaged in transit

Inspect your parcel on arrival. If it arrives damaged, photograph the outer packaging and the item before unpacking further and contact us within 7 days of delivery. We will arrange a replacement or refund.

Warranty

Every product is covered against defects in materials and workmanship under normal use. The warranty period that applies to a product is stated on that product's page. The warranty does not cover normal wear, misuse, accident, unauthorised modification, or damage caused by using a product outside its published specification. Nothing here limits any right you have as a consumer under the mandatory law of your own country.

Contact

深圳市维鉴新序商贸有限责任公司 (ZENTO TRADING CO., LTD.), Room 6052, 6F, Building 2, Yongxin Times Plaza, 4078 Dongbin Road, Nanshan Subdistrict, Nanshan District, Shenzhen, Guangdong, China. Email: javohirmirzowst@gmail.com