Shipping Policy

Where we ship from

Every order is dispatched from Shenzhen, People's Republic of China, to the countries selectable at checkout. If your country is not selectable, we cannot currently ship there.

Processing and delivery

Orders are picked and dispatched after payment has cleared. You will receive tracking by email when the parcel leaves our facility.

Delivery estimates are counted in working days from dispatch, not from the moment you order, and they exclude time spent in customs. The estimate that applies to your order is the one shown at checkout for the shipping method you choose. Estimates are estimates, not guarantees.

Duties, taxes and import charges

Cross-border orders may attract import duty, VAT, sales tax and customs handling fees set by your own country. These are additional to the price and shipping shown on our site.

Where checkout shows duties and taxes as collected, the amount shown is what you pay and nothing further is due on delivery. Where checkout does not show them, they are payable by you to the carrier or the customs authority before the parcel is released.

You are the importer of record unless we state otherwise at checkout. We declare the true value and description of goods on every customs form. We will not mark a shipment as a gift or under-declare its value, whatever the request.

Address accuracy

We dispatch to the address supplied at checkout. If an order is returned to us because the address was incomplete or incorrect, we will refund the goods less outbound and return shipping, or re-ship once you pay the new postage. Please check the address on your confirmation email the day you order.

Lost, delayed and damaged parcels

Tracking can take 24 to 48 hours to show its first scan, which is normal. If tracking has not moved for 10 business days, email us at javohirmirzowst@gmail.com and we will open a carrier investigation. Carriers usually require 15 to 30 days before they will declare a parcel lost. Once it is declared lost, we will replace or refund the order.

Report visible transit damage within 7 days of delivery, with photographs of the outer packaging and of the item.

Contact

深圳市维鉴新序商贸有限责任公司 (ZENTO TRADING CO., LTD.), Room 6052, 6F, Building 2, Yongxin Times Plaza, 4078 Dongbin Road, Nanshan Subdistrict, Nanshan District, Shenzhen, Guangdong, China. Email: javohirmirzowst@gmail.com