Returns and warranty

How returns work

This page is the plain-language summary. The binding version is the Refund & Returns Policy.

The window

30 days from delivery, not from order. If you are a consumer in the EU or the UK you also have a statutory 14-day right of withdrawal, which sits alongside this and does not replace it.

Who pays return postage

Answered directly, because this is the question people abandon carts over:

• Faulty, damaged, or we sent the wrong thing: we pay. We also refund the original outbound shipping, and you choose a replacement or a full refund.
• Changed your mind: you pay return postage. Use a tracked service — an untracked return that does not arrive cannot be refunded.

Condition required

Unused, in the condition it reached you, in the original packaging with all accessories. Opening the box to look at something does not void a return. Using it on a job, then sending it back, does.

We cannot accept: items returned more than 30 days after delivery, except where a statutory right or the warranty applies; items showing use, modification, or damage that did not happen in transit; gift cards.

Damaged in transit

Inspect the parcel when it arrives. If the outer packaging is damaged, photograph it before you unpack further, then photograph the item, and email us within 7 days of delivery. We arrange a replacement or refund. The photographs are what let us claim against the carrier, which is why we ask for them first.

Warranty

12 months from delivery, unless a longer period is stated on the product page. The warranty covers defects in materials and workmanship under normal use.

It does not cover normal wear, misuse, accidental damage, unauthorised modification, or damage caused by using a product outside its published specification. Nothing here limits any right you have as a consumer under the mandatory law of your own country.

How to start a return

1. Email javohirmirzowst@gmail.com with your order number and which item.
2. We reply with a return authorisation and the return address.
3. Send the item back, tracked, within 14 days of getting that authorisation.

Please do not send anything back before you have the authorisation — parcels that arrive without one cannot be matched to an order and cannot be processed.

Refunds

Once your return arrives and has been inspected, we tell you the outcome. Approved refunds go back to the original payment method within 10 business days. Your bank or card issuer may take a few days more to post it. Import duties you paid on the original order are not refundable by us; depending on your country you may be able to reclaim them from your own customs authority.