Shipping and delivery
Where we ship and how long it takes
This page explains our shipping in plain language. The binding version is the Shipping Policy, which also applies at checkout.
Where we ship from
Every order is picked, checked and dispatched from Shenzhen, China.
Rates
| Destination | Service | Cost |
|---|---|---|
| All listed countries | Standard international shipping | $7.90 |
One flat rate, every destination, however many items are in the order. The countries we currently ship to are the ones selectable at checkout. If yours is not there, we cannot ship to it yet.
Transit times and carrier
We do not print a delivery estimate we cannot stand behind. The carrier service for this store is being finalised, and the carrier's name, its quoted transit range and whether the service carries end-to-end tracking will be published on this page before the store opens for orders. Whatever we publish will be the slow end of the carrier's own quoted range, counted in business days from dispatch and not from order, and it will exclude time spent in customs.
Processing time
Orders are prepared for dispatch within 2 business days after payment clears. Carrier collection and international transit are separate from preparation time. We will publish a carrier-backed delivery estimate before accepting orders.
Duties and taxes
Cross-border orders may attract import duty, VAT or sales tax and a customs handling fee, set by your own country. These are additional to the price and shipping shown here.
- Where checkout shows duties and taxes as collected, that amount is everything you pay. Nothing further is due on delivery.
- Where checkout does not show them, they are payable by you to the carrier or customs before the parcel is released.
You are the importer of record unless we state otherwise at checkout. We declare the true value and description of goods on every customs form. We will not mark a shipment as a gift or under-declare its value, whatever the request.
Tracking
Where the service carries tracking, you get the tracking number by email when the parcel physically leaves us — not when the label is created. Tracking can take 24 to 48 hours to show its first scan, which is normal.
If tracking has not moved for 10 business days, email javohirmirzowst@gmail.com and we will open a carrier investigation. Carriers usually require 15 to 30 days before they will declare a parcel lost. Once it is declared lost, we replace or refund.
Addresses
We ship to the address supplied at checkout. If an order comes back to us because the address was incomplete or wrong, we refund the goods less outbound and return shipping, or re-ship once you cover the new postage. Check the address on your confirmation email the day you order.